I'm having trouble with
my copmuter loading pages. I'm getting weird error messages. Could this
be my computer's fault?
Yes. The most common problems
accessing our site is reported by users with Netscape and AOL. Microsoft
Internet Explorer v. 4.0 and higher almost always work properly
Can I search by last name
only?
No! Our system won't accept
a search without at least a first initial.
The subject I want to
search gave his name as "Bob". Might this name be listed as "Robert" in
your records?
Definitely! The record also
could be listed as "Rob". In such cases, to avoid having to perform multiple
searches, it might be best to search as "Rob". Since our database logic
uses "wild cards" then if you search on "Rob" you also would get results
where the first name is Robert. Conversely, if you type in the full name
"Robert" the system would not report occurrences of "Rob". The same logic
would apply to Tom and Thomas, Rick and Richard, etc. Even last names are
searched this way, so if you don't know the correct spelling of a last
name, type only as many letters as you're sure of.
What is the best way to
search on a common name?
The best way to search a
common name is to include the date of birth as a search parameter, along
with the first and last name. (Be sure to type the DOB like this: "MM-DD-YY").
Be prepared for hundreds of results being sent to your computer if you
search on a John Smith without including a DOB!
If I submit a search with
the name spelled incorrectly, then I re-submit the search with the correct
spelling, will I be charged for two searches?
Yes, you will be charged
for all searches submitted. As stated in our User Agreement, it is the
user's responsibility to enter correct spellings for all searches. |
